Like any other hosting service provider, there are various pros and cons of Inmotion Hosting. The company is known for their exceptional services, particularly for their speed and uptime. That’s why they’re frequently recommended by small business owners. To help you make an informed decision on whether to go with their service, we’ve come up with the top Inmotion Hosting complaints and praises straight from the customers.
Here are the common complaints:
Complaint #1: Their Pricing is Higher Than Their Competitors
Inmotion Hosting offers a variety of services from shared, reseller VPS, WordPress to dedicated hosting. One of the top Inmotion Hosting complaints is that their prices for most of their services exceed those of their competitors.
With so many hosting companies offering a similar quality of service, this objection is understandable. Consumers are usually looking for the features they need at the lowest price possible.
While the introductory prices are still affordable, these prices are only guaranteed for a term of 12 months. In other words, if you’re looking to stay on with a hosting company for a long time, you’re going to pay higher prices in the future. That’s why it’s best to give their service a try for a few months before making a commitment for the long term.
Complaint #2: Inconvenient Account Access
Another one of the common Inmotion Hosting complaints you’ll read about is the inconvenience caused by how they’ve set up accessibility. First of all, there is a verification process after creating an account.
That means that you cannot just enter your account and get setup. You might have to submit verification documents and wait until they’ve gone through everything to access your account.
Second, you have to go through multiple logins to access your accounts. You first log in to your account and again to access cPanel. If you want to access the website builder, you’ll have to log in again.
This can be quite annoying if you are updating your website on a constant basis. Hopefully, the company will come up with a convenient solution for all of these small annoying odds and ends.
Complaint #3: Lack of Premiums
Despite the higher pricing, Inmotion doesn’t offer a lot more than their competitors’ web hosting services. This is one of the more common Inmotion complaints. Other companies will throw into the mix many premium WordPress plugins, applications, website builders, and eCommerce solutions. These premiums often make it more attractive to go with a specific web host over others.
That doesn’t mean that Inmotion doesn’t provide a quality website builder and an eCommerce solution at all. It’s just that their solutions are lackluster compared to the website builders and eCommerce solutions other hosting companies are offering.
That said, this shouldn’t really matter to you if you are using your own templates, WordPress themes, and plugins. Now that you’ve seen the top Inmotion Hosting complaints, here are the praises:
Praise #1: Very Fast Speeds and Load Times
All of the top Inmotion complaints do not mean much if you’re simply after fast speeds. Inmotion is known for using SSD drives, making uploading and downloading very quickly.
Their hosting is also known to provide fast load times. This is an important aspect to consider if you’re planning to launch an eCommerce site.
Faster load times ultimately result in increased engagement and higher conversion rates. These rates are high especially if many of your visitors are coming from mobile devices.
Tests have shown that the server response times performed well for both North American and European locations. However, it was five to eight times slower for countries in South America and Asia.
That said, the response times fared better than 85 to 95 percent of other websites online. All this research indicates that Inmotion performs very well compared to other offers on the market.
Praise #2: Top Notch Support
Support is one of those things that can either make or break it for site owners. Some web hosting companies offer a great service yet fall short when it comes to customer support.
This is one of the Inmotion Hosting complaints you’ll never hear about. That’s because the company offers 24/7 support through email, live chat, and phone. They even have a knowledgebase if you prefer to do things yourself.
One of the standouts of Inmotion is that they will respond to your problems directly on the knowledgebase pages. They’ll also work with you to come up with a solution. Afterward, they will lead you to the right resources.
All these show that their support staff is well trained. Despite being located in the US, they manage to provide an excellent service for international customers.
Praise #3: Additional Services
Inmotion offers some additional services that are valuable to customers. First, they allow you to choose the data center location.
Therefore, if you’re a local business, you can choose a data center that’s closer to where your customers are. The result is that you’ll be able to provide a better user experience (faster load speeds) to the people that matter the most.
They also offer a free SSL certificate while other hosting companies will charge you for an SSL certificate. This is important for the security of your customers and for SEO purposes as well.
On top of that, if you need help transferring your website to Inmotion from your last host, they will take care of everything for you. In the end, you get a hassle-free experience.
Praise #4: Their 90-Day Guarantee
There’s no need for explanations here. Inmotion offers a 90-day money back guarantee while other hosting companies only offer a guarantee up to 30 days.
This means that you can give their services a go for a couple of months. You can get your money back if you truly feel that their service didn’t live up to your expectations.
Hopefully, the list of the top Inmotion Hosting complaints and praises has made your decision easier. You have to remember that Inmotion is focusing on small businesses that need a solution they can scale with.
They target for customers that care about uptime, support, backups, and security. If that fits your description, then you’ll find Inmotion Hosting to be a worthwhile consideration as your hosting provider.