If you are providing any product or a paid services to your customers, then you are poised to get customers asking questions regarding that. In a recent survey, it has been revealed that around 83% of all clients first ask questions then buy it. And, about 45% of total customers don’t buy a product or service if their queries aren’t cleared quickly. So you can just imagine the importance of having a chat plugin.
No matter which blogging platform you choose, the main aim of the blog is to cater the needs of the users and visitors. Therefore, it is important to know about the demands of the readers.
But how would your visitors contact you? This is when WordPress live chat plugins comes into play. It is wise to choose the right plugin so that your visitors can have a talk with you easily without much complexity. So here we are, with a bunch of awesome live chat plugins for WordPress to help you out.
Chat by WPMU DEV
WPMU is considered an authority when it comes to plugins. It has developed some of the helpful and amazing WordPress plugins (and is still developing).
Like all other plugins from WPMU, Chat plugin is also feature-rich and is worth the price. It has got a simple and slick interface, its easy-to-use where visitors can quickly drop a message. You can hold both one-on-one conversations or the public chats between various users. Your visitors can log into with Facebook, Twitter, Google Plus or BuddyPress.
There are a lot of useful options to customize the plugin properly. The chat window can either be pop-in or pop-out, or can be embedded over pages and posts. With this plugin, you can even record the chat history, impose a ban on someone through email-ID restriction and much more.
Zopim Live Chat
Zopim is considered one of the best live chat plugins for WordPress currently available in the market. This multi-purpose plugin allows live chat with your customers through the widget present in your WordPress dashboard, as well as handle multiple conversations at a time. It’s simple, highly customizable with dozens of themes and is easy to use.
Even if you don’t understand a bit of the plugin, the guys over Zopim are ready to help you out with your doubts and queries 24 hours over the day. There are few other reasons too as well which make it so popular. It has got a high uptime (it never goes downtime!), works with almost every major browser, and integrates with various platforms such as Android, IOS and Blackberry. Thanks to its mobile app that you can use to chat with the help of your phone too.
ClickDesk Live Support
ClickDesk is undoubtedly one of the most popular WordPress chat plugins out here. It combines various features such as live chat, voice chat, help desk and much. Users can have a one-to-one chat and public chat like the previously mentioned plugin. Moreover, they can even have a conversation with you through phone or Google Voice (in US) or Skype with the customer care team.
For enhancing the chat feature, you can upload files in the chat, display social media widgets (like that of Facebook and Twitter) over the chat box for making it more feature-rich. You can record all the conversation, hold conferences and much more.
But the most innovative feature, which makes it different from other plugins mentioned in this list is the translation feature which helps you to translate comments easily and reply in any particular language.
Flexy Talk: Live Chat
Unlike other plugins mentioned in the list, this plugin is completely cloud-based. With a high rating of 4.7/5, it is surely one of the most loved plugins out there in the WordPress marketplace. Being cloud based means that you can check and moderate messages over your desktop and mobile phones with IMs such as iChat and IM+.
Like most of the plugins, you can track record of all the conversations, embed a Facebook or Twitter widget within the chat box to get more likes and to follow, Gravatar integration. You can even track record of the visitors with the help of Google Analytics; as it integrates well with the chat box.
Not only you can chat with visitors but with your agents too. You can even transfer your chat to other agents. You can classify agents to various departments, as well can have multiple conversation going on your website that handles more audience thus increasing your authority and building brand value. The outstanding feature of the plugin is the smart chat routing feature with which live chats requests are sent to the least busy agent.
It’s not just a simple WordPress live chat plugin, it has got various features merged into one. It has got all the core features intact as well with some fantastic additional features. It follows a free-premium business model. Though premium plan provides many remarkable features, but even free plan is enough.
Along with live chat, the plugin also provides information about every nook and corner of your website’s traffic, demographics, page with maximum traffic and much more.
You can add the chat boxes to multiple posts and pages. You can also create departments and assign users to it. Essential features like auto responder and IP blocking is already present in the plugin.
Simple Simon Live Chat
If you want a simple and stock live chat plugin without any additional features loaded into it, then Simple Simon is what you need. Simple Simon plugin is more for small-scale business than large-scale with a large staff to handle the customers.
It has got all the essential features embedded into the core. You can set your status as online or offline, even while offline users can send messages. It also allows you to chat with multiple users at a time, thus increasing your productivity. Unlike other plugins, where the live chat bar is displayed only in the right-hand bottom, you can display it over the right hand top corner, left-hand bottom and left hand top too. You will be notified by a beep sound when someone starts chatting with you.
Flyzoo Chat Plugin
Flyzoo Chat Plugin is an excellent multi-purpose plugin. You can enjoy the features of several plugins into one. The plugin is based on a freemium model, i.e. you have a 14-day trial period after which you have to buy the plugin.
Flyzoo offers a unique blend of all the essential features along with premium features. You can use it for online shops to blogs to marketplaces (and much more). The plugin provides two essential features: chat rooms and one-to-one conversations. With a pro plan, you can even embed a chat room to any page with the help of shortcode! You can monitor and track record of your visitors. You can change the layout of the plugin, colors, online and offline greeting messages and more. It features a one-time log-in so you don’t need to log in again and again (you can login with either your Facebook or WordPress account. For enhancing the chats, it is integrated with Gravatar and you have the provision to use emoticon to make the conversations more fancy.
The design of the plugin is neat and sleek which gives it a professional feel. It also offers some very innovative features such as chat routing, SSL integration, private chats and much more.
Live Chat: Casengo
Live Chat: Casengo is yet another chat plugin which save lots of time, thus increasing the productivity rate. You can handle your customers and visitor’s questions through live chat, email, Facebook or Twitter directly from one interface. Thus, you don’t have to hop onto various websites to reply various customers.
It is cloud-based, so you can access it from anywhere with the help of any device. It has got its app, making your work more simplified. It’s easy to use and set-up and provides you with various beautiful designs and layouts. This plugin is also based on a freemium model; you have a 30-day free trial period after which you have to buy this plugin.