An online support help desk or a wiki section is an excellent way to help and reach your customers who own very limited knowledge of your products or services. WordPress wiki themes are surely among the best options to use and create a support or FAQs sections easily while using WordPress based website.
Here is a list of 13 best FAQs, knowledge base & Wiki WordPress themes of 2015 that you can use to create your ticketing system for customers.
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WordPress Wiki Themes
QA Engine is an awesome 3 column theme designed for wiki-based WordPress sites. You can quickly create a powerful QA sites like Stack Exchange or others. The built-in voting system works exactly the same way as in Stack Exchange with which you can vote up or down the answers provided by other users.
Registered users can change their avatar, location and email from the front-end only. The profile view even lists the total answers and views provided by the particular user. The points and grading system can be used by users to create their branding through regular activities on the website. QA Engine is one of the best wiki theme for WordPress based websites.
Looking to create a helpdesk, FAQ, knowledge base site in a jiffy? Go for Altera. This is a very smart theme with bbPress support. It has got clean and modern design that is nicely compatible with a fit arsenal of sharp features. You will get everything to impress the visitors, engage the users and find place in the good books of search engines. Altera is impressive, to say the least, and behaves like a friend. You can manage and modify any aspect without getting your hands dirty with the coding.
A forum based knowledge site is very efficient and trendy as well for people like to learn through discussions and debates. Sentric has been designed to serve such sites and comes studded with requisite features. It is bbPress compatible and carries FAQ and knowledge Base sections. The template gives you full command and you can control everything from the backend. As far as users are concerned, they will get all the options to create profiles, start debates, give answers, post queries and do other things. Sentric is quite fresh and favors you entirely, at every step.
KnowHow is a fully responsive and WPML compatible theme to create wiki websites or support forums. The theme has a great inbuilt SEO support so that you can rank your website easily without any special SEO efforts. The theme is even translation ready so that you can set up your support based articles with any local language.
The theme also supports Video post options so that you may even provide support in a video files to your buyers. Although the default color scheme is bit neutral but takes only a few seconds to change the default set and use your own set of colors from the powerful and unbranded admin panel provided.
A knowledge base WordPress theme that is brilliantly crafted to meet user’s need. With this template you can create an exceptional directory of articles, FAQs or just general stories or even support forums. The SEO optimized theme is built with latest HTML5 and CSS3 and offers so many features as well.
The theme includes a powerful customization panel for a great customization experience. The theme also allows to keep a regular separate blog from support forums. The theme developers also provide 5 free plugin with each license. The theme also has an enabled QR scanner to view the theme on mobile devices.
This WP theme can be a perfect option to create a support and online interaction center where you can reach and interact with your customers quickly. The search box on the home looks good and can be used to search any existing support thread just like we see on support forums of other big companies.
The theme is even translation ready meaning you can easily translate the theme content to any other language you want. The responsive layout also makes sure that it looks well on all major devices. Last but not the least, there is also a gallery included within the theme using the famous Fancybox script.
The fully widgetized homepage of iKnowledge offers fresh and clean design so that you can focus more on content. This responsive template also comes with rating system that allows users to post a feedback over your support articles. There is also a post view counter that you can use to track the number of total views on each article and check the performance of your readers.
Plus tons of extra features like custom page templates, local translation readiness, advanced SEO options, different color styles and many others makes this theme a good option to choose.
KnowledgeBase is fueled with more than 17 shortcodes and an easy to use shortcode generator so that you don’t have to pull up the code on pages anytime. Then there is also an option to create FAQ section in an accordion style with the ability to create as many FAQ as you want which even comes bundled as a free plugin with the theme. The custom post types not only be used to post images or YouTube videos but even Vimeo videos to your post.
As expected in any regular theme, the design is responsive and built with best coding practices to make the theme faster to load even in lower speed internet connections. Many other features like live search, FAQs, custom widgets, shortcodes, unlimited colors, Google Fonts and many more makes this theme a good candidate for your new wiki website.
KnowledgeBase looks pretty decent provided with the 4 different color skins that can be used to change the color and appearance of the whole site. Not to mention that it comes with 3 different custom homepage styles. A powerful Ajax based live search box is provided on the homepage of the theme that works pretty well to find the desired support article. The theme uses Twitter Bootstrap as a robust framework to efficiently power the codes with HTML5 & CSS3 along with the responsive design. There is also a support for .po and .mo files to localize the theme for local reader base.
There is also a separate FAQ template to setup the FAQ section which is also searchable from the live search box. Various shortcodes have already been fused into the theme along with many custom widgets to enhance the overall functionality of the theme and provide a strong back for the powerful admin panel. If you want some more custom features and your styles and appearances, there is also a free child theme included in the installation zip that you can use quickly to define the theme style your way.
Techdesk comes with tons of features in a unique metro-style design layout. The theme is powered by Twitter Bootstrap3 and SMOF options panel that offers tons of options to modify and change the theme settings including fonts, colors. logo, typography, social profiles and more. The 5 different post formats will make sure that you can publish posts in any format you want. There are also 10 custom widgets including Twitter box, popular posts, Instagram that can be used to fill the sidebar easily. A special post format has also been provided to set up the FAQ page quickly.
If you are a theme author at Themeforest, then TicketRama is specially designed for you. It comes with excellent verification mechanism for your themes listed on Themeforest. Ticketrama can be used to create knowledge base website, forum web site or even a live support website as well without the need to install any additional bbPress plugin or any other external tool.
The best feature of this theme is that it can easily be used for themes listed on theme marketplaces such as ThemeForest and thus easing the support process for you. To facilitate the signup and ticket submission process for the users, Facebook, and Twitter login options have been integrated into the theme itself. Support staff may feel pleased while writing and replying tickets due to the presence of powerful in-line editing. The theme is fully responsive and can be regarded as fully functional ticketing system.
Have you ever thought of starting your ticketing system. Well, with this theme, you can surely do it without any issues. This feature rich theme is built to integrate with WordPress and turn it into a fully featured ticketing system site in just a few minutes. This theme allows users to create tickets, assign statuses, milestones, interactions and more.
Quality control theme can also be used (in fact it is designed to be used) to control quality and track the status of any project under development where developers can define project goals, create ticket, assign status, milestones, running schedule and even share documents with their colleagues about the ongoing project. The theme is simply rich in its features though it comes with a bit costly price tag too. But the theme developers have ensured that even the high price is worth to spend on this excellent theme.
With ideas, you can gather the reviews and feedback of your customers and prioritize them accordingly. The theme serves as a complete customer feedback engine to create a customer helpdesk website where you can capture ideas, choose the best one by prioritizing them according to votes.
More Wiki Themes For WordPress
We have tried our best to include all the best available WordPress themes that can be used to create FAQ, Knowledgebase, helpdesk or any other Question Answers website. Please let us know if we have missed any of your favorites.